RETURNS POLICY
This page explains the current Bugle Chaser return, exchange, and refund process. Replace every bracketed placeholder with your confirmed store policy before publishing.
POLICY LAST UPDATED
RETURN ELIGIBILITY
Items may be eligible for return when they are unworn, unwashed, unused, and returned in their original condition with any original tags or packaging.
Return requests must be submitted within [insert confirmed return window] of [delivery date / purchase date].
NON-RETURNABLE ITEMS
The following items may be excluded from returns where permitted by law:
- Final-sale or clearance items
- Gift cards
- Personalized or custom-made items
- Items showing wear, washing, damage, odor, or missing packaging
- Any additional exclusions listed here: [insert confirmed exclusions]
Remove any category that does not apply to your store.
HOW TO REQUEST A RETURN
- Contact support at mailto:buglechaserllc@gmail.com.
- Include your order number, item name, and reason for the request.
- Wait for return authorization and instructions before sending the item.
- Pack the item securely and use the approved return address.
Returns sent without authorization may be delayed or refused, depending on your confirmed store process.
RETURN SHIPPING
Return-shipping responsibility must match your actual policy. Choose and finalize one approach before publishing:
- Customer pays return shipping.
- Bugle Chaser provides a prepaid label and deducts the cost from the refund.
- Bugle Chaser covers return shipping only for damaged, defective, or incorrect items.
INSPECTION & APPROVAL
Returned items are inspected after receipt. We will notify the customer whether the return has been approved, partially approved, or declined based on the condition of the item and the published policy.
Items that do not meet the return conditions may be sent back to the customer or handled according to the confirmed policy.
REFUNDS
Approved refunds are issued to the original payment method unless another method is required by law or the payment provider.
Refund processing after approval typically takes [insert confirmed internal timeframe]. Banks and payment providers may require additional time before the credit appears.
Original shipping charges are [refundable / non-refundable / conditionally refundable]. Replace this statement with the confirmed policy.
EXCHANGES
Confirm whether direct exchanges are offered. If exchanges are available, explain how customers request a different size, color, or item.
[Insert confirmed exchange process here.]
If direct exchanges are not offered, explain whether customers should return the original item and place a new order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact support promptly if an order arrives damaged, defective, or incorrect. Include your order number and clear photographs of the item and packaging.
Claims should be submitted within [insert confirmed reporting window]. Do not publish a timeframe until it is confirmed.